I haven’t received my order — what should I do?

If you haven’t received your order, please follow these steps:

1. Check for your shipping confirmation email
   This email includes your tracking link. If you haven’t received it, your order may not have shipped yet.

2. Did you get an order confirmation?
   If you didn’t receive an order confirmation shortly after purchase, please check your spam or junk folder.
   

3. Still missing your order or confirmation?
   Contact us with your order number via the form or at info@maxxus.de. We’ll check the status and arrange a solution if needed.